Business English: communicating on the phone...

English for Telephoning offers you training in how to sequence a conversation and in strategies for communicating by telephone, as well as teaching typical expressions that will allow you to speak on the telephone successfully and with confidence. 

 English for Telephoning consists of six units that each deal with specific areas related to communicating by telephone. This section is structured so that the more basic skills are dealt with at the beginning and it becomes progressively more advanced. However, the sequence is not fixed and the user can choose the units most relevant to their needs.